POSITION SUMMARY:

Looking for a energetic and friendly individual to join our Front Desk Agent Team.Register and assign rooms to guests Managing telephone/online/in person reservations and inquiries. Respond to guest needs, requests, and complaints Financial transactions including payments from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Other related duties as assigned. Maintain a high standard of personal hygiene and appearance concierge services as required. Must be adaptable to be able to work a variety of shifts, including evenings, weekends and statutory holidays and step in on short notice.

DUTIES AND RESPONSIBILITIES (not limited to)
Greet guests with a smile and answer their questions as required.
Responsible for checking guests in and out of the Hotel.
Issues room keys.
Must follow company policies & procedures.
Able to handle pressure, able to work without supervision.
Must have knowledge of Opera PMS system.
Able to multi task
Effective conflict management and decision-making




Previous experience in a hotel Industry.
Ability to use a variety of computer applications
Cash handling experience is an asset
Administrative skills
Time management skills
Working knowledge of the facility, services and local area.
Print updated in-house, arrival, departure, and room status reports every two hours pending activity.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
Take and record telephone, e-mail, or written message for staff members.
As a front-line worker, present a positive and skilled image of the organization to all visitors, suppliers, inquiries, and other interactions.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
Performs other duties as required

Job Type: Full-time

Pay: $16.50-$17.50 per hour

Work Location: In person

📌 Front Desk Agent Downtown (Downtown Toronto)
🏢 Holiday Inn Express & Suites
📍 Downtown Toronto