Elevate your career with Alphanumeric as a Bilingual Customer Care Specialist supporting leading pharmaceutical products. Work remotely while providing exceptional service to healthcare professionals and patients. This role focuses on supporting one of the largest pharmaceutical companies, needing specialists fluent in English and French.
You will assist with inquiries related to diabetes, obesity, and more, ensuring compliance and compassion in every interaction while thriving in a high-volume workplace. Key Responsibilities:
Respond to inbound calls, chats, and emails professionally
Address inquiries from consumers and healthcare providers
Assist in navigation and site queries for users
Identify and document potential adverse events and product complaints
Maintain accurate case notes in the CRM system Requirements:
Fluency in English and French is mandatory
Minimum 2 years experience in pharma or biotech support
Previous contact center experience is an asset
Familiarity with Salesforce and Vonage preferred
Passionate about delivering outstanding customer service Leverage your bilingual skills to impact lives in a meaningful way while working with Alphanumeric.
📌 Bilingual Customer Care Specialist Remote Edmonton
🏢 IG Gestion de patrimoine
📍 Edmonton
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