Become a key player in patient care quality as a specialist at Vancouver Coastal Health. This full time position focuses on enhancing patient experiences at Richmond General and UBC Hospitals.As a Patient Care Quality Liaison, you will lead efforts in handling patient feedback, working closely with administrative and clinical teams. Your role is vital in fostering effective communication and maintaining high standards of care quality. You will ensure that patient voices drive improvements within the healthcare system.Key Responsibilities:Support hospital leadership in optimizing patient care interactionsIdentify and resolve patient feedback issues proactivelyHandle client complaints with respect and urgencyMonitor and report on client feedback trendsWork alongside quality and risk management teamsRequirements:Bachelor's degree in a human services-related fiel3-5 years of relevant conflict resolution experienceKnowledge of governance and legislative frameworksStrong analytical skills for problem-solvingEffective written and verbal communication abilitiesTransform patient care experiences by leading initiatives at Vancouver Coastal Health.

📌 Patient Care Quality Specialist At Vch (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver