Make a significant impact at TELUS Health as a Advantages Support Analyst, tackling client support challenges and enhancing their platform experience. Your troubleshooting skills will be paramount.

Join our TELUS Health team as a Benefits Support Analyst, where you will engage with clients to resolve their advantages platform questions and issues. With a focus on client satisfaction, you'll apply your expertise in benefits administration and problem-solving to ensure clients fully utilize their services. This role requires a proactive mindset as you document insights and assist during transitions.

Key Responsibilities
Resolve client inquiries through various channels
Analyze issues to identify root causes
Provide guidance during platform updates
Maintain service level compliance with quality support
Mentor junior team members through collaborative efforts

Requirements:
3+ years of experience in advantages support
Proficient in operational roles within SaaS environments
Excellent verbal and written skills
Solid organizational abilities for multitasking
Post-secondary education in relevant fields

Enhance client interactions and drive solutions as a Benefits Support Analyst at TELUS Health.

📌 Benefits Support Analyst At Telus Health Quebec City
🏢 Telus
📍 Quebec City