Receptionist / Billing Coordinator (Part-Time or Full time)
FinchGate Physiotherapy, Brampton, ON

FinchGate Physiotherapy is a growing multidisciplinary clinic in Brampton. We're looking for a motivated receptionist and billing coordinator to join our team. The right person is a team player, communicates clearly, and takes ownership of getting claims paid accurately and on time.

Insurance & Billing
Prepare, submit, and follow up on EHC (Extended Health Care), MVA (Motor Vehicle Accident), and WSIB claims
Create OCF-18s, OCF-23s, and invoices in the HCAI portal, with accurate coding and timely submission
Verify patient coverage, perks, and pre-authorizations before treatment begins
Reconcile insurer payments and remittances against the clinic EMR
Track, resolve, and appeal rejected, denied, or delayed claims
Keep documentation audit-ready and compliant with insurer requirements

Front Desk & Administration
Book appointments, make patient callbacks, and send appointment reminders by phone, text, or email
Maintain patient tracking, including visit counts, remaining insurance coverage, approved treatment plans,



missed appointments, and follow-up or recall lists
Keep patient billing records, payment logs, and outstanding balances accurate
Issue invoices, receipts, and statements
Explain coverage, co-payments, deductibles, and balances to patients clearly
Work with therapists and staff so treatment records support billing
Prepare weekly and monthly billing reports for management

What We're Looking For
Experience with physiotherapy or healthcare billing (EHC, MVA/HCAI, WSIB)
Comfortable with EMR and billing software (e.g., Walnut)
Professional with adjusters, case managers, lawyers, and third-party insurers
Organized, detail-oriented, and dependable with follow-up
Strong English communication skills. Additional languages (e.g., Punjabi, Hindi, Gujarati) are an asset

Job Types: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:
In office parking

Experience:
Physiotherapy clinic: 1 year (preferred)

Work Location: In person

📌 Front Desk Receptionist Brampton
🏢 Finchgate Physiotherapy
📍 Brampton