Automotive Service Advisor

Forbes Waterloo Toyota

Job Overview

Forbes Waterloo Toyota is seeking a dynamic and customer-focused Automotive Service Advisor to join our quick-paced team. In this role, you will serve as the vital link between our valued customers and our Toyota-certified technicians, ensuring a seamless and positive service experience.

Your enthusiasm for automotive care, combined with robust communication skills, will drive customer satisfaction and long-term loyalty. You will manage repair orders, provide accurate estimates, and recommend services aligned with Toyota’s factory maintenance schedule, helping customers maintain vehicle performance, safety, and warranty compliance.

Key Responsibilities
Greet customers warmly, listen to their vehicle concerns, and accurately document service needs
Provide detailed estimates and clearly explain repair options, including Toyota Maintenance Schedule (Service #1, #2, #3, etc.) recommendations
Educate customers on services such as oil and filter changes, tire rotations, brake inspections, fluid exchanges, and multi-point inspections
Coordinate with Toyota-certified technicians to prioritize repairs and ensure timely completion
Manage service processes,



including opening and closing repair orders and tracking workflow throughout the day
Recommend preventative maintenance based on Toyota Canada guidelines, mileage intervals, and driving conditions
Maintain accurate records and ensure all services align with Toyota warranty and maintenance standards
Communicate proactively with customers regarding vehicle status, timelines, and any additional findings from inspections

Qualifications & Experience
Previous experience as an Automotive Service Advisor is strongly preferred
Experience working with Toyota or OEM maintenance schedules is a robust asset
Proven track record of delivering exceptional customer service
Strong communication, organizational, and multitasking skills
Ability to thrive in a fast-paced, team-oriented dealership environment
Experience with dealership service systems and repair order management preferred

Pay: $60,000.00-$90,000.00 per year

Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Store discount
Vision care

Work Location: In person

📌 Automotive Service Advisor Waterloo (Canada)
🏢 Forbes Waterloo Toyota
📍 Canada