Independent Contractor – AM/PM Operations Lead (Dispatch Services)
Overview
FleetOptics is seeking an Independent Contractor to provide dispatch coordination services in support of our last-mile delivery operations. This role serves as the primary operational contact for a group of independent Delivery Vendors, helping coordinate daily dispatch activities and support on-time service delivery.
Scope of Services
The contractor will provide services including:
Coordinate daily dispatch activities for independent Delivery Vendors.
Support Delivery Vendors by resolving operational issues and maintaining service levels.
Promote protected operating practices and adherence to operational procedures.
AM Dispatch: Verify driver credentials, assign and monitor routes, and coordinate rescue plans.
PM Dispatch: Create Vendor routes, monitor quality metrics, and support route efficiencies.
Coordinate route adjustments based on operational requirements.
Prepare operational reports as required.
Assist with pickups, delivery escalations, parcel investigations, and quality-related activities.
Desired Experience & Qualifications
Minimum two (2) years of experience in dispatch, transportation, logistics, or operations.
Robust organizational and time management skills.
Proficiency with Microsoft Office, particularly Excel.
Ability to quickly learn proprietary software.
Experience with route planning and scheduling is an asset.
Ability to make effective decisions in a fast-paced setting.
Availability
Services may be required during AM or PM operations, including weekdays and weekends, based on operational requirements.