Join our dynamic automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this energetic role, you will serve as the vital link between customers and our skilled technicians, ensuring vehicle repairs and maintenance are communicated clearly and efficiently. Your proactive approach will help build lasting customer relationships, promote additional services, and contribute to the overall success of our dealership. This paid position offers an exciting chance to combine your passion for automobiles with outstanding customer service skills in a fast-paced setting.
Duties
Greet customers warmly, listen actively to their vehicle concerns, and provide expert guidance on recommended services
Clearly explain repair estimates, service procedures, and maintenance options to customers
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Provide additional services or maintenance based on mechanical knowledge and customer needs to maximize dealership revenue
Handle cash transactions accurately, process payments, and maintain detailed records of all financial exchanges
Follow up with customers post-service to ensure satisfaction and foster ongoing relationships
Maintain thorough documentation of service orders, customer interactions, and vehicle histories for seamless communication
Qualifications
Prior experience in a dealership or automotive service environment is highly preferred
Solid mechanical knowledge gained through mechanic experience or technical training
Excellent customer service skills with a positive, energetic attitude
Proven ability to provide services while maintaining integrity and customer trust
Familiarity with automotive repair processes, parts, and diagnostic procedures
Ability to handle cash transactions accurately and responsibly
Effective communication skills to clearly convey technical information to customers of all backgrounds
Join us in delivering top-tier automotive care with enthusiasm! We’re dedicated to empowering our team members through ongoing training and creating a vibrant workplace where your skills can shine.