16 Oct
|
S.I. Systems
|
Quebec City
16 Oct
S.I. Systems
Quebec City
Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771
Job Type: Contract
Positions to fill: 2
Job End Date: Nov 01, 2027
Pay Rate: Hourly: Negotiable
Job ID: 155525
Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture
Join a team supporting contact centre architecture initiatives within a large banking workplace. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.
Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home
-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa
12 month
Must Haves
2+ years as an IT Architect or 4+ years of prior Lead Developer experience
Experience defining solution sets from requirements
Proficiency with Jira and Confluence
Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
Degree or Diploma
Nice to Have
Contact centre experience including IVR flows, desktop solutions, or telecom
Experience with Agentic AI solutions
Amazon Solution Architect certification
Experience within banking, financial institution, or medical environments
Responsibilities
Design migration solutions for contact centre environments
Contribute to AI-related project support activities
Define solution sets from business requirements
Present solutions to large stakeholder groups in virtual and in-person settings
Collaborate with internal and external stakeholders
Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture
Join a team supporting contact centre architecture initiatives within a large banking environment. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.
Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home
-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa
12 month
Must Haves
2+ years as an IT Architect or 4+ years of prior Lead Developer experience
Experience defining solution sets from requirements
Proficiency with Jira and Confluence
Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
Degree or Diploma
Nice to Have
Agile experience
Contact centre experience including IVR flows, desktop solutions, or telecom
Experience with Agentic AI solutions
Amazon Solution Architect certification
Experience within banking, financial institution, or medical environments
Responsibilities
Support architecture initiatives for contact centre platforms
Design migration solutions for contact centre environments
Contribute to AI-related project support activities
Define solution sets from business requirements
Present solutions to large stakeholder groups in virtual and in-person settings
Collaborate with internal and external stakeholders
Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Junior Application Architect(2+ years of experience) to support contact centre migration design and (Quebec City)
🏢 S.I. Systems
📍 Quebec City