The Customer Energy Management & Partnerships Analyst is responsible for analysis and research to support the Customer Energy Management & Partnerships team, including: analysis of customer behavior; evaluation of internal utility processes; development of information, tools and templates to support departmental objectives and customer outreach; contribute to the design of programs and service offerings; understand current and emerging technologies and policies. The incumbent is responsible for performing a broad range of tasks in support of departmental systems, processes and programs through the development and maintenance of databases, the generation of innovative reports, data gathering, analysis and variance or trend identification. Collaborates in multidisciplinary teams with internal business units such as Key Accounts, Connections, Engineering, Metering, Customer Care, and Energy Policy to segment and understand customer goals and needs related to climateaction. Additionally, the role provides project coordination and general support to leaders in day to day business focused initiatives. Remains abreast of general marketplace, the technical aspects of climate action, emerging technologies and business models, and data analysis best practices.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Assists in leading departmental activities to draw insights from relevant business unit data sets / internal stakeholders and prepare technical or business reports with recommendations for action

Undertakes data analysis to support Customer Energy Management & Partnerships departmental objectives including identifying customers likely to take climate action; evaluating internal utility processes; and performing calculations and analysis related to rates, costs, energy and carbon measurement, customer segmentation, and sales performance metrics

Collaborates with internal stakeholders, external researchers and clean tech partners to segment and understand customer goals and needs,



performance of climate action technologies, and other internal utility requirements

Conducts in-depth research on related topics, including but not limited to, climate action and emerging technology, programs, internal processes and policy options, business models, renewable energy, adaptation strategies, and climate policy and provides recommendations based on research findings

Continuously monitors the progress of climate-related and energy efficiency projects and policies, technical and economic developments within the industry; assesses their impact and makes necessary recommendations and adjustments to achieve desired outcomes

Manages the data related to the planning and reporting process to support management systems (MCRS) and validates the rigor of department processes related to data, planning, and reporting. Suggests and implements process and procedure enhancements to support the overall efficiency of the department

Acts as a departmental technical matter support for departmental, divisional and/or corporate initiatives

REQUIREMENTS:

University degree in science, engineering, environmental studies, data science, data analytics or a related technical field

18-24 months of administrative/support/co-op experience related to climate action, energy conservation programs or the electrical industry would be an asset

Master’s degree in a related technical field an asset

Experience with SQL, Alteryx, Tableau, MS Project, CRM databases, Energy Star Portfolio Manager and Save On Energy applications preferred

Solid understanding of climate action and electrification, while excelling at data analytics,



basic research and effective communication of the results of their work

Advanced computer skills and MS-office applications especially leveraging Microsoft Copilot automation and agent development

Demonstrated ability to work in a fast-paced changing environment with shifting responsibilities while retaining the ability to execute on task.

Understands technological trends and their effect on business or strategic work plans

Technical understanding of electrical power distribution concerns and issues beneficial

Account management, strategic sales and relationship management skills

Ability to operate within a context of sales targets and customer service KPIs

TOTAL REWARDS
To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits

24/7 access to Employee & Family Assistance Program and Virtual Healthcare

Company-paid life insurance and long term disability

Spending account to support fitness goals (e.g. gym memberships)

Competitive paid time off (including vacation and parental leave)

Defined Benefits Pension Plan through OMERS

Career development and tuition reimbursement

Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid setting allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

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📌 Customer Energy Management & Partnerships Analyst (Ontario)
🏢 DiscoverEE
📍 Ontario