1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Position OverviewPatient Care Specialist (PCS) – the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.ResponsibilitiesSingle point of contact for patients enrolled in the support program and prescribing physician, if applicable.Conduct welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required.Inform the patient about all program offerings – e.G., case management support, reimbursement support, self‑injection training, prescription coordination and ongoing compliance.Understand the molecule(s)



in full detail.Maintain an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory.Act as a patient advocate, exploring all options for funding of medications, determine coverage details and develop/maintain complete and accurate documentation required to facilitate a successful outcome of the reimbursement process.Administer financial means tests and manage all aspects of financial assistance within the program as applicable.Ensure coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self‑injection training.Work collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patient concerns or needs and escalations interrupting the patient journey.Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time).Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.QualificationsCollege Diploma or University degree is required.2-3 years’ experience in the healthcare or pharmaceutical industry,



preferably working directly with patients and with other health professionals (physicians, nurses, pharmacists).Experience with public (provincial and federal) and private third‑party drug reimbursement plans.2-3 years’ experience in a Customer Service or Call Centre setting.Strong computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset.Bilingualism (French & English) – required.Demonstrated ability to work successfully within a fast‑paced, team‑based environment.Excellent communication skills, written and verbal, to interact effectively with patients and clients.Demonstrated ability to analyze and interpret information, data, and regulations.Demonstrated ability to pay attention to details and make decisions using sound judgement.Versatile to work longer hours, overtime as required.Able to work flexible hours between 8:00AM to 8:00PM.CompensationAnnual salary range: $52,000.00 – $71,500.00 (per year). Salary may be influenced by experience and geographical region.Employment TypeFull time; Regular.EEO &AccommodationsShoppers; Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. We are committed to compliance with laws and uphold a code of conduct that reinforces what our customers and stakeholders expect of us.#J-18808-Ljbffr

📌 Patient Care Specialist - C$52,000 - C$71,500 A Year (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg