Employee Type: Permanent

Full-Time/Part-Time: Full-Time

WHO WE ARE
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Entrepreneurial

We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment

We Will Be Committed to True and Shared Value Creation

We Will Be Systems Thinking, Data Driven and AI enabled

The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.

KEY PERFORMANCE METRICS

Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy

Accuracy and maintenance of store profile information used for signage distribution and execution

Timely resolution of signage-related support requests and inquiries

Positive feedback and strong partnerships with internal and external stakeholders

Continuous improvement of signage processes, tools, and communication

KEY ACCOUNTABILITIES
Partner with Visual Merchandising Teams to:





Act as the primary point of contact and subject matter expert for signage programs and processes

Develop, audit, and manage signage matrices for seasonal campaigns and initiatives

Coordinate signage reviews with Visual Merchandising leadership and key stakeholders

Create and distribute clear, actionable communications to support seasonal signage execution in stores

Develop training resources and educate partners on signage standards, tools, and processes

Support seasonal changeovers, current store openings, renovations, and other key business initiatives as required

Partner with Creative Studio to:

Lead signage briefing and copy request processes, ensuring clear and complete project requirements

Collaborate on creative reviews to ensure signage supports merchandising and business objectives

Maintain the accuracy of signage matrices throughout project lifecycles

Review final artwork files to ensure quality, accuracy, and production readiness

Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives

Partner with Signage Vendors to:

Coordinate signage programming and production requirements

Manage invoice processing and budget tracking with accuracy and timeliness

Resolve production, delivery, and quality-related issues

Collect and communicate signage shipment and tracking information to stores and stakeholders

Process Improvement & Operational Excellence

Maintain and continuously improve signage tools, portals, and documentation

Manage signage-related support tickets and inquiries

Maintain accurate store profile information to support operational efficiency

Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network

Leverage technology and innovative solutions to improve signage workflows and communication

People





Build strong partnerships across teams to deliver solutions efficiently and effectively

Share knowledge, best practices, and expertise with colleagues and stakeholders

Foster collaboration by encouraging diverse perspectives and open communication

Influence without direct authority and build alignment across cross-functional teams

Support a culture of continuous learning, innovation, and accountability

Cultural

Model Indigo's values and contribute positively to team culture

Embrace diversity of thought and foster an inclusive workplace

Demonstrate curiosity, adaptability, and a growth mindset

Actively support organizational change and continuous improvement initiatives

SCOPE
Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs

Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs

KEY RELATIONSHIPS
Internal:

Visual Managers and Field Visual Team

Creative Studio

Consumer Experience

Marketing and Digital Commerce

Store Operations

External:

Signage vendors and production partners

Suppliers and service providers

Qualifications
Work Experience / Education / Certifications

College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred

2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related field

Retail experience, particularly within Indigo, is considered an asset

Strong written, verbal, and interpersonal communication skills

Demonstrated project coordination and organizational skills with the ability to manage multiple priorities

High attention to detail and commitment to accuracy

Strong problem-solving and critical-thinking abilities

Proficiency in Microsoft Office applications, particularly Excel

Working knowledge of Adobe InDesign and SharePoint preferred

Ability to work effectively in a fast-paced, cross-functional environment

Strong stakeholder management and relationship-building skills

Ability to translate complex information into clear, actionable communications

Other (travel, Bilingual, etc.)

Occasional travel, including overnight travel, may be required

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📌 Coordinator, Visual Merchandising - Signs (Ontario)
🏢 Indigo
📍 Ontario