Kingston Toyota has an opening for an Appointment Coordinator. We are looking for someone who is friendly and qualified, that will greet our clients and help them in booking a service appointment.
Call & Lead Management: Answer incoming phone calls, web chats, and emails to schedule service appointments.
Outbound Outreach: Make reminder calls, follow up on missed appointments, and contact clients regarding recalls, seasonal maintenance, or service campaigns.
Schedule Coordination: Align customer requests with technician availability and shop capacity to maximize efficiency.
Record Keeping: Update customer and vehicle profiles accurately in the company’s CRM or dealership software.
Customer Relations: Greet clients, answer basic service inquiries, and escalate complex technical concerns to Service Advisors or management.

Key Qualifications
Communication: Explicit, polite, and professional phone and written etiquette.
Multitasking: Ability to navigate multiple computer programs while engaging customers.
Organization: Solid time-management skills to track follow-ups and maintain busy calendars.

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Work Location: In person

📌 Service Appointment Coordinator Kingston (Canada)
🏢 Kingston Toyota
📍 Canada