Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.

As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a valuable relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.

Daily responsibilities include:

Reviewing and documenting new customer service cases via phone and email

Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations

Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)

Maintaining accurate and thorough case documentation at all times

Reviewing open cases daily and following up with all case stakeholders on a regular basis

Building positive relationships and partnerships with our vendors and clients

Communicating with vendors, sales representatives, and customers to determine cost-effective solutions acceptable to all stakeholders





Managing the implementation of customer service solutions and ensuring accurate and detailed record-keeping

Monitoring Customer Service issue types and presenting summary reports to management

Create accurate and thorough documentation for use by Accounting and Purchasing teams

Managing and coordinating Return Authorizations

Continuously looking for ways to improve upon current processes and policies

Monitoring customer service best practices to ensure company policies align with industry standards

Performing preventative maintenance

You will succeed in this role if you:

Are an excellent verbal and written communicator

Are highly organized, detail-oriented, and manage time effectively

Keep meticulous documentation and love implementing organizational processes

Have an aptitude for problem-solving; ability to determine solutions for customers

Embrace opportunities to communicate and collaborate with sales and operations teams

Can work with and assess complex data

Thrive in a high pressure, fast-paced environment

Genuinely enjoy helping people while upholding company policies

Are results-oriented and able to work both independently and within a team environment

Understand realities of working with high-end clientele

#J-18808-Ljbffr

📌 Customer Service Representative (Alberta)
🏢 Lightform Canada
📍 Alberta