Customer Service Representative – Edmonton, AB
At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you!

Why Join Our Team?

Competitive wage & health benefits

Health Spending Account (Flex Spending Account or Health Spending Account)*

Strong company culture & core values

RRSP matching program*

Education support

Opportunity for advancement

*Applicable once eligibility requirements are met

Position Summary:

Reporting to the Customer Service Supervisor, this position is responsible for working in a multi-channel environment and providing an exceptional level of customer service, communicating professionally with all customers, vendors and staff and supporting and executing projects and reporting.

What you’ll do:

Monitoring of customer request websites to ensure they are responded to within customer parameters.

Creation of service or parts orders as required.

Dispatching as required





Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Follow up on outstanding issues; ensuring customer is updated as required.

Perform basic telephone troubleshooting

Effectively deal with job stress, angry callers, and upset customers- Maintain key performance metrics

Customer billing and inquiries

Sell additional services and products by recognizing opportunities to up-sell accounts

Make outbound calls to follow up and or update on service requested, and gather customer feedback

Participate in individual and team coaching sessions to ensure quality service is provided.

Other projects as required.

What you’ll need:

Minimum High School Diploma

Completion of a post-secondary education an asset

Previous experience in the restaurant industry and a strong customer service background are considered assets

Ability to listen attentively, ask probing questions, and to use information provided by customers to tailor responses and actions to meet the customers’ specific needs

Excellent interpersonal, written, and oral communication skills

Ability to exercise flexibility, initiative, valuable judgment and discretion

Ability to multi task in a fast paced environment

Detail oriented, accuracy, and timeliness

Possess excellent problem solving skills

Ability to learn and navigate new software quickly

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📌 Customer Service Representative – Edmonton, AB (Alberta)
🏢 DSL
📍 Alberta