Elevate customer service quality with the City of Saint John as a Business Advisor. Collaborate across areas to transform customer feedback into actionable insights for enhanced City services.

As a permanent full time Business Advisor, your expertise will guide customer service improvements through data analysis and process optimization. Focus on resolving complex customer issues and building partnerships within service areas. Key skills include CRM analysis, conflict resolution, and communication to foster operational excellence.

Key Responsibilities:
• Analyze CRM and service request data for insights
• Produce quarterly reports on customer issues and trends
• Coordinate resolution of complex customer concerns




• Build partnerships with service areas for better service
• Support leadership within the Customer Service Team

Requirements:
• Bachelor’s degree in relevant field
• 5+ years in customer service or business analysis
• Experience in data analysis and reporting
• Leadership or coaching experience preferred
• Proficiency in both official languages is an asset

Maximize the impact of customer service through data-driven improvements and effective communication as a Business Advisor.
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📌 Business Advisor for Saint John Services (New Brunswick)
🏢 City of Saint John
📍 New Brunswick