Join Brainial's Customer Success team as a Manager focusing on Dutch and Belgian clients. Deliver exceptional onboarding and support while leveraging your skills in customer engagement and relationship management.
As a Customer Success Manager at Brainial, you'll take charge of a portfolio of clients from their first interaction. Your focus will be to ensure a smooth onboarding as well as ongoing engagement and satisfaction, ultimately helping clients maximize the value of our AI-driven platform. Collaborate with Sales, Support, and Product teams to align strategies and share insights.
Key Responsibilities:
• Lead structured onboarding sessions for recent clients
• Tailor training to fit each client's tendering process
• Monitor customer health and engagement metrics
• Conduct regular check-ins and progress reviews
• Create action plans for at-risk accounts to ensure retention
Requirements:
• Experience in customer success or account management
• Fluent in Dutch and English, spoken and written
• Confidence in conducting trainings and demos
• Familiarity with CRM tools like HubSpot
• Strong organizational skills for independent work
Drive client success and platform value as you help elevate Brainial's customers in the Benelux region.
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