Elevate customer service excellence with PointClickCare as a remote Customer Support Manager. Lead a dedicated team to enhance client experiences and drive operational success.
PointClickCare is seeking a passionate Customer Support Manager to inspire Solutions Analysts in delivering exceptional service. With over 4 years of experience in customer support and at least 3 years in management, you will foster a positive environment, implement innovative tools, and enhance service quality. This role demands expert cross-functional leadership to ensure high-quality customer interactions and employee satisfaction.
Key Responsibilities:
• Provide timely feedback on support team performance
• Foster continuous learning and a positive work culture
• Manage high-impact customer escalations effectively
• Collaborate with Customer Support Manager peers
• Lead team mentoring, coaching, and performance reviews
Requirements:
• 4+ years in a customer support role
• 3+ years in leadership or managerial experience
• Strong communication skills in verbal and written formats
• Experience leveraging AI tools in support processes
• Ability to thrive in a fast-paced workplace
Drive change and enhance your customer service expertise at PointClickCare.
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📌 Remote Customer Support Manager at PointClickCare (British Columbia)
🏢 PointClickCare
📍 British Columbia
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