Elevate your career as a Technical Support Team Lead with Teltonika, where you'll guide a team of IoT Solutions Engineers in a hybrid work model. This role focuses on ensuring efficient customer issue resolution and fostering team growth.
As a pivotal figure in Teltonika's telematics unit, you will lead a team dedicated to creating top-notch GPS tracking solutions for various industries. This leadership role demands technical expertise and strong interpersonal skills as you support team members' career development while managing helpdesk tickets and collaborating with Sales and R&D; teams.
Key Responsibilities:
• Guide team on technical and procedural issues
• Foster team member competence and skilled growth
• Analyze and support resolution of helpdesk tickets
• Collaborate with Sales and R&D; departments
• Monitor team performance and manage workloads
Requirements:
• Proficient in English (B2 or higher)
• Experience with technical products preferred
• Strong organizational and communication skills
• Able to adapt to changing technologies
• Familiarity with GitLab or Jira
Lead a agile team at Teltonika to enhance customer satisfaction and technical excellence!
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📌 Lead Technical Support for IoT Solutions (Ontario)
🏢 Teltonika
📍 Ontario
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