SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals.

Hourly Rate: $18.22 The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.

The Student Support

Assistant (SSA) is a polished professional providing outstanding service when handling all aspects of the Learner experience, in person, over the phone, mail, online, and email. As an integral member of the Office of the Registrar, the SSA is responsible for the ongoing maintenance of student records. This individual will also be responsible for assisting and advising students, prospective students, members of the public, and academic staff on the established policies and procedures impacting the student academic record.

Essential to this position is the ability to analyze, problem-solve and communicate issues relating to the academic record of any learner from point of application through to graduation.

Service Excellence

Respond to internal and external inquiries that come via telephone, Freshdesk, front service desk, or other channels. Provide triaging support, ensuring individuals are directed to the appropriate service area or information source. Create and build a respectful working environment using professional language, tone, and communication with our diverse body of clients.

Foundational understanding of equity, diversity,



and inclusivity and commitment to ongoing learning. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students, faculty, parents, counsellors, and other stakeholders. OTR encourages innovation in business process improvement from all team members Support the documentation and refinement of inquiry triage processes and service handoffs.

Ultimately maintaining the integrity of the academic record in all actions. OTR decisions align with supporting the students to make informed decisions to ultimately support their learning outcomes in their faculty SSAs are empowered to make decisions that are based in balancing student success with fairness, equity, and consistency with policy. SSAs deliver service excellence through collaboration, innovation, and a personal touch within a welcoming and inclusive environment.

SSAs must demonstrate excellence in communication and service delivery at this early stage. The ability to become proficient with MS Office 365 suite, Banner, Freshdesk, Cisco, and other related technology. Be knowledgeable on and follow Protection of Privacy Act (POPA) , always respecting confidentiality, using good note taking practices.

Demonstrated knowledge and compliance with SAIT safety guidelines, required Job Hazard Analysis and SAIT Safety Policy HS.Demonstrated ability to manage time effectively and balance academic responsibilities with work commitments.



A strong customer service mindset and a desire to contribute to a student-focused, cooperative service model across the Office of the Registrar. At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities.

Eligibility and offerings may vary by employment contract and can include:

- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses - Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being - Free access to our fitness facilities and group fitness classes At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters. Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. We’re committed to community and belonging Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Student Support Assistant (Calgary)
🏢 Sait S.r.o.
📍 Calgary