Meaningful work you will be a partAs a Senior Product Manager – Customer Success, you will join Kardium’s Product Management team and report to the Senior Director of Product Management. You will drive HD mapping and ablation system adoption by identifying opportunities to increase customer utilization of the Globe System and developing, prioritizing, and executing initiatives to enhance product use and customer engagement. Your work will involve translating product vision and roadmap strategy into actionable tasks, collaborating with cross‑functional teams, and communicating progress to stakeholders. Your responsibilities will includeIdentify opportunities to increase customer utilization of the Globe PF System. Develop, prioritize, and drive initiatives to increase customer engagement and utilization of the Globe PF System. Transform the high‑level vision of the product roadmap into prioritized, detailed User Needs and Business Needs in collaboration with other product managers. Provide technical guidance on customer expectations related to clinical electro‑anatomic mapping and advanced therapy workflows. Define User Needs, Business Needs, and Requirements for mapping and therapy workflows and best practices. Define User Needs, Business Needs, and Requirements for Clinical Specialist troubleshooting workflows using an AI‑first approach and a human for the toughest cases. Work closely with R&D; teams to ensure optimal hardware, software, workflows, and functionality. Use data to inform product decisions and maximize value for customers. Anticipate and mitigate technical risks; suggest, support,and negotiate trade‑offs between scope, budget, and schedule.



Collaborate with cross‑functional teams, including executives, UX, Training, Mapping Algorithms, Electronics Engineering, Clinical Engineering, Biomedical Research, Software Development, and Sales, to bring new mapping workflows and features to market. Communicate product strategy and progress to internal stakeholders, including management and designers. Stay current on industry trends and recent technologies. Be available to travel regularly to meet with clients and stakeholders and attend trade shows, clinical/pre‑clinical procedures, sometimes internationally. What you bring to the teamYou will be successful in this role because you possess the following attributes: Bachelor’s degree in Science, Engineering or equivalent 7+ years of electrophysiology experience, including mapping 5+ years of EP lab experience with deep knowledge of industry products and advanced therapeutic strategies Experience translating product vision to requirements and supporting feature development Experience training or mentoring clinical field teams Experience leading development teams and mentoring designers is preferred Experience with Product Management or development is preferred Human Factors or UX experience is preferred Robust strategic and analytical skills with a focus on data‑driven decision‑making Ability to develop and implement operational procedures and processes Excellent leadership, communication (written and oral), presentation, and interpersonal skills Ability to effectively present ideas and concepts and facilitate stakeholder buy‑in CompensationKardium offers a total cash compensation range (base salary + 5% Retirement Savings Plan contribution): $124,000 – $176,000 CAD annually. Pay is determined by education, qualifications, certifications, experience, skills, and business needs. As a permanent employee, you will also participate in Kardium’s stock option plan. Your Benefits & Well‑beingComprehensive medical & dental coverage for all permanent employees, effective Day1 with no waiting period. Work‑day flexibility and 3 personal days per year. Support for overall well‑being for you and your dependents. Family building benefits: top‑up for maternity leave, adoptive leave, and parental leave for non‑birthing parents; coverage for fertility drug treatment. Career progression and learning support. Professional membership support. EEO & Inclusion StatementWe encourage applications from all qualified candidates who represent the full diversity of all communities. We are committed to inclusion and equity at every level and collaborate with Employee Resource Groups. Candidates are encouraged to note if they require accommodations for the recruitment process. The recruitment process will provide an optional section for applicants to provide accommodation information.#J-18808-Ljbffr

📌 Senior Product Manager – Customer Success (Hybrid/ Remote) (Burnaby) - C$124,000 - C$176,000 A Year
🏢 Kardium
📍 Burnaby