Position Title: Auto Parts Store Counterperson Type of Employment: Full-time permanent Number of vacancies: 2 Compensation: $22.00-25.00 per hour, based on experience, plus a comprehensive benefits package. Hours: 40 to 44 hours per week
Monday to Friday, alternating Saturdays
Who are we looking for? A dedicated individual looking for long-term employment with opportunity for growth, and is committed to working reliably for 40 to 44 hours per week
A team player with a strong work ethic, positive attitude and customer-focused mindset
An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
Position Summary The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock, and organize automotive parts, and effectively deliver automotive parts to customers. Effective use of company resources and tools is integral to this role, as is meeting and setting customer service goals.
Who are we? Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/ .
Key Responsibilities Provide quality customer service and assist with customer inquiries both in-person and over the phone using automotive knowledge, the Company database, and the parts catalogue
Answer inbound calls and ensure all calls are answered in a professional manner
Conduct follow-up calls to customers as necessary




Efficiently and safely load auto parts into delivery vehicles
Efficiently deliver parts, being mindful of customer requests
Complete necessary paperwork (e.g. warranty forms) in an accurate manner
Maintain overall store appearance by cleaning and organizing on a regular basis
Pick, pack, ship, receive, stock, and organize auto parts when necessary
Other reasonable duties as assigned by the management team
Key Requirements and Experiences Automotive aftermarket parts knowledge/experience (customer service, sales, repair) required
A valid G Driver’s license and clean 3-year abstract required
Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite, including Word and Excel, online database and web-based training)
Basic mathematical skills and understanding of basic units of measurement
Ability to sort items alphanumerically
Desirable Skills and Abilities Knowledge of wholesale practices and techniques
Strong communication skills (verbal and written)
High level of professionalism
Positive attitude with a flexible mindset
Health and safety awareness (e.g. protected material handling practices, knowledge and application of proper ergonomics and hand hygiene)
Accountability and dependability
Excellent ability to work independently and as a team
Time management skills and prioritization skills with a deadline-oriented mindset
Ability and willingness to learn new technology and procedures




Attention to detail and excellent organization skills
Ability to multitask
Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
Ability to understand, respond to and work with a diverse population
Strong willingness to improve, learn and adapt in accordance with new practices and change
Physical Demands and Work Environment Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
Ability to walk, stand, climb ladders and stairs, balance, lift and bend on a regular basis
Why work with us? A supportive culture with the opportunity for a long-term career
Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
Employee and Family Assistance Program (EFAP)
Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
Health Care Spending Account (HCSA)
Deferred-Profit Sharing Plan (Retirement Savings Plan)
Competitive wage based on experience
Employee pricing on products, social club perks and employee appreciation events
Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request
References References from previous employment or education may be required.
Safety-Sensitive Position This position is a safety-sensitive position . The employee must be free from impairment while at work and be fit for duty, as a high alertness level is absolutely required.

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📌 Auto Parts Store Counterperson (Ontario)
🏢 Apc-Auto-Parts-Centre
📍 Ontario