Jobright is an AI-powered job search agent that simplifies the job search process and helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support, engagement tracking, issue escalation, and cross-functional feedback sharing.

Why Join Us

Build real, production AI agents used by real users

High ownership and impact

Work at the intersection of AI, agents, and product

Shape how people experience AI-driven job search

Responsibilities

Guide new customers through onboarding and product setup

Respond to customer questions with clear, timely, and helpful communication

Educate customers on product features, workflows, and best practices

Track customer goals, adoption signals, issues, and follow-up actions

Identify risks and escape technical or account concerns to the right teams

Capture customer feedback and partner with product, support,



and sales teams

Qualification
Required

Robust written and verbal communication with a customer-first mindset

Excellent organization, follow-through, and problem-solving skills

Ability to explain product concepts clearly to different audiences

Comfort learning software tools and managing multiple customer conversations

Ability to work independently and collaborate effectively in a remote environment

Preferred

Internship, part-time, volunteer, or project experience in customer success, support, account management, or hospitality

Familiarity with CRM, help-desk, project management, or collaboration tools

Experience supporting a SaaS, technology, education, or recruiting product

Basic ability to analyze customer usage data and identify trends

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📌 Customer Success Specialist, Entry Level (Ontario)
🏢 Jobright.ai
📍 Ontario