Elevate guest experiences as a Guest Service Agent with Canadian Niagara Hotels. Join our agile team to deliver exceptional service while managing front desk operations at Niagara Falls.

This Guest Service Agent role reports to the Front Office Manager and emphasizes outstanding customer service and operational excellence. You will enthusiastically greet guests, confirm reservations, process payments, and address guest concerns. Strong interpersonal skills and experience in hotel management systems like Lightspeed are highly advantageous.

Key Responsibilities:
• Greet and welcome guests with enthusiasm
• Confirm reservation details, payment, and guest needs
• Process check-in and check-out payments accurately




• Maintain accurate daily bank reporting and cash handling
• Promote hotel amenities and resolve guest concerns promptly

Requirements:
• Experience in Front Office or Rooms Division preferred
• Strong communication and organizational skills
• Ability to handle guest issues independently
• Must stand for long periods and multitask efficiently
• Commitment to exceptional guest satisfaction

Become a vital part of Canadian Niagara Hotels, enhancing guest interactions through your dedication and problem-solving skills.
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📌 Guest Service Agent at Canadian Niagara Hotels (Ontario)
🏢 Canadian Niagara Hotels Group
📍 Ontario