The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. The Supervisor, Customer Care plays a critical leadership role in delivering exceptional guest experiences within a rapid-paced airport environment.

This position is responsible for overseeing frontline customer care teams, ensuring service excellence, and upholding the highest standards of hospitality, professionalism, and operational efficiency. Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA Successfully complete all required training and courses Act as a first point of contact for customer complaints/escalations and address as required. Have an acceptable technical knowledge to work with automated processes Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks Control the backflow of passengers into controlled/areas Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers Convey a professional and welcoming presence by interacting with employees,



members of the traveling and general public while multi-tasking Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance Take direction and react quickly to changing priorities Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs) Read memos and communications before shift commences Perform any additional duties assigned by management Ensure stanchions in designated areas of the building as per approved layout.

Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan. Ensures realigned or added stanchions when queues grow to maintain line management Always ensure care and control of any technology devices Minimum 2–3 years of supervisory experience in customer service, hospitality, aviation, retail, or a high-volume public-facing environment. High attention to detail with a strong sense of service quality and presentation.

Possess clear, concise communication skills in English; French speaking an asset Have a clear criminal record Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues Able to work weekends, and holidays. Successful completion of initial and recurrent company training is a pre-requisite for employment Ability to use a handheld device to record data Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors.

Disability-related accommodations during the hiring selection process are available upon request. #

📌 Supervisor (Customer Service) (Mississauga)
🏢 Dexterra Group
📍 Mississauga