Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #Supervisor, Hamilton Paramedic Service (HPS) (two (2) vacancies) Union: CUPE Local 1041 Interested applicants please submit your application online at by 4:00 p.m. on July 15, 2026.

This posting is for an existing vacancy External applicants are considered only after the internal posting process has been completed. Reporting to the Program Manager/Commander, the Supervisor is responsible for the supervision of HPS (Hamilton Paramedic Service) paramedics and the operation of facilities and equipment. In addition, the Supervisor educates and provides front line support as required by service demands.

Supervises the ongoing activities of the squad(s) in accordance with all applicable regulations and standards and City and department policies, vision, mission and values. Monitors and evaluates paramedic performance and provides support and coaching for staff development. Develops and delivers education to primary and advanced care paramedics, and management in subject matter including pre-hospital medicine and other applicable EMS industry and general business content.

Facilitates

Center for Paramedic Education and Research (CPER) and Ministry of Health education as assigned. Conducts attendance management meetings, field evaluations, performance appraisals and investigations. Responds to calls to supervise the incident site.

Responds to medical emergencies upon request or can self-dispatch. Ensures assigned facilities, equipment and vehicles are maintained and general supplies and vehicle supplies are safeguarded and maintained at proper levels. Assists in the maintenance of training records as assigned.

Coordinates and conducts public education and public relations as assigned.



Maintains positive internal and external relations with all related city departments, Ministry of Health, CACC, Ministry of Health Local Field Office and Central Office, Fire and Police Services, hospitals, community colleges and other such agencies. Participates in the monitoring of applicable operating and capital budget items for the assigned squad, station and equipment in accordance with established corporate and departmental procedures.

Plans and liaises with Hamilton Paramedic Service Leadership Team as required. Recommends and assists in the implementation of new EMS programs to keep pace with evolving community needs. Advises on operational and administrative policies and procedures to ensure effective and productive delivery of EMS.

Participates in research, development and evaluation of medical devices, practices and procedures as assigned. Maintains up to date knowledge of trends and developments affecting all areas of supervisory responsibility and emergency medical services. Assists with the disaster/contingency plans and departmental response.

Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Qualifications to practice in the Province of Ontario as an Advanced Care Paramedic (CMA III) or as a Primary Care Paramedic would be considered as the minimum.



# Substantial experience in an emergency services supervisory position and knowledge normally acquired through the completion of a University degree in a Health Service discipline or an equivalent combination of education and experience. # Thorough working knowledge of all practices and procedures related to the effective operation of ambulance units including emergency planning, emergency resource deployment, continuous quality improvement processes. # Working knowledge of the legislation, regulations and standards applicable to land ambulance services in Ontario. # Demonstrated competence in co-ordinating and delivering adult training programs normally acquired through the completion of a related University degree or College certificate or an equivalent combination of education and experience. Demonstrated ability to research, analyze and design training programs. # Excellent interpersonal, organizational, time management, negotiation, report writing and presentation skills required, including oral and written communication skills. # Computer literacy in a Windows environment utilizing Microsoft Office software, including but not limited to intermediate knowledge of PowerPoint, Excel, Word, Microsoft Outlook. # Proven ability to exercise sound judgement in emergency situations. # Working knowledge of current methods, techniques and theories used in performance-based emergency medical services, emergency communications and disaster response. # Must possess a Class "F" Driver’s Licence in good standing, maintain Base Hospital certification and all applicable immunizations. # Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position. These positions involve a combination of shift schedules, which may include but are not limited to, a 24/7 shift cycle, or a 12/7 as assigned.

Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

📌 : Supervisor, Hamilton Paramedic Service (HPS) (Canada)
🏢 City of Hamilton
📍 Canada