Elevate your career as a Support Center Analyst II at eSentire in Waterloo, Ontario. This hybrid role emphasizes customer support, network troubleshooting, and endpoint security. As a part of eSentire's Support Center, you'll provide critical 24/7 support for Managed Detection and Response services.

The ideal candidate will excel in diagnosing network and cloud issues and mentor junior analysts. You will work in high-pressure environments, ensuring uninterrupted service for customers and internal teams. Key Responsibilities:

- Provide phone and ticket support for immediate resolution
- Monitor services and respond to alerts for stability
- Troubleshoot incidents affecting system performance
- Assist Security Operations and client teams in real-time
- Manage Support Center tickets with timely updates Requirements:
- Bachelor’s in technical field or equivalent experience
- 4+ years diagnosing endpoint security issues
- 2+ years troubleshooting LAN/WAN networks
- Proficiency in Linux and Active Directory
- Robust understanding of APIs and web technologies Showcase your skills in troubleshooting and support to enhance eSentire’s operational capabilities.

📌 Support Center Analyst II at eSentire (London)
🏢 eSentire
📍 London