Posting closes: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise.

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous perks supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth.

Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. We are recruiting for a SITE SUPPORT SPECIALIST ~ This is a contract full-time role to fill an existing vacancy until March 31, 2027 (35 hours per week Monday to Friday 9am to 5pm) based at 234 St. Fergus with travel to other agency sites as needed.

As an integral part of the Site Support and Information Services Team the role of Site Support Specialist functions as a point of contact and communications link for the agency.

The Site Support

Specialist will respond to both in-person and telephone inquiries and will assist the Site Coordinator with site duties/office management and communication. This role provides some basic ECR (Electronic Client Record) interface functions with HIM (Health Information Management) and will provide a range of administrative support services to the site.



This position reports to the Manager, Decision Support and HIM.

CUSTOMER SERVICE Provision of effective customer service to ensure that clients/families/visitors and staff have a positive and seamless experience within CMHA WW To provide effective customer service communication by engaging with customer professionally and empathetically SITE DUTIES Assist the site coordinator with site duties, such as office management (ordering and disbursement of office supplies), facilities requests, mail distribution, communication with staff on site Communication of “Code” response for site OTN/Microsoft Teams support Administrative support to the team on site PARTICIPATE IN AGENCY AND SERVICE ADMINISTRATIVE RESPONSIBILITIES Communicates to relevant Leadership through supervision, any issues and concerns related to people supported/team Regularly attends supervision meeting with relevant Leadership, agency meetings and relevant trainings Utilizes Caseworks to record service events for statistical and accountability purposes Completes incident reports to ensure adequate communication of crisis situations to various levels of management Completion of post-secondary education related to health records/Medical secretary Excellent customer service skills Excellent communication skills (oral and written) Computer skills including Microsoft Office, database applications Demonstrated understanding and sensitivity to social and cultural diversity COMPENSATION AND RATE OF PAY: Level 3 (OPSEU) - $26.09 to $31.69 per hour CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. We welcome applications from all qualified persons. *

📌 Support Officers (Fergus)
🏢 CMHA Waterloo Wellington
📍 Fergus