And you know how to work with customers. Our client is a well-established technology company specializing in security solutions for the HPE NonStop platform, with more than 30 years of experience supporting organizations that rely on mission-critical systems. They are looking for a NonStop Support Specialist to join their team and provide knowledgeable, responsive support to their customers.

This is a customer-facing technical role combining troubleshooting, product expertise, customer communication, and quality assurance.

Who You Are You’re a technically solid support professional who enjoys working with customers and getting to the root of technical issues. You can communicate technical information confidently to both technical and non-technical audiences.

Hybrid: 3 days per week in the office Provide responsive technical support to customers by addressing questions and resolving issues professionally and efficiently. Troubleshoot issues related to the HPE Nonstop platform in collaboration with internal technical teams. Communicate with customers through email, phone, and online channels, ensuring clear follow-up and timely resolution.

Maintain accurate records of customer interactions, issues, and solutions. Participate in training to build in-depth knowledge of the company’s Nonstop product portfolio. Deliver online technical presentations to customers and sales prospects.

Provide backup Quality Assurance testing to verify bug fixes and ensure existing product functionality is maintained. Identify opportunities to improve customer support processes and the overall customer experience.



⭐ Hands-on experience with the HPE Nonstop platform in a technical support or technical role. Previous experience in customer-facing technical support or a related environment.

Strong written and verbal communication skills, with the ability to explain technical information clearly. Confidence presenting technical information virtually to customers and sales prospects. A proactive, responsive approach to customer support.

Customer Impact: Become a trusted technical resource for customers, helping them troubleshoot issues and get the most from their technology solutions.

Varied Technical Exposure: Go beyond day-to-day support with opportunities to contribute to technical presentations, product training, troubleshooting, and QA testing.

Meaningful Ownership: Take ownership of customer issues from initial inquiry through resolution, with the opportunity to identify ways to improve support processes and the overall customer experience.

Collaborative Environment: Work closely with experienced technical professionals in a supportive team where your knowledge and contributions can make a direct difference.

Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance.

Health Spending Account & Dental Coverage: Flexible coverage to support your health needs. If you meet at least 70% of the qualifications, we encourage you to apply, we'd love to chat! Share this with your network and help someone take the next step in their career. We're committed to diversity and inclusion. Let us know, we're here to support you! STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis.

📌 Support Specialist, Customer Experience (Mississauga)
🏢 STACK IT Recruitment
📍 Mississauga