Job Role: Information Technology - Application Support Analyst

Duration: 12 Months

Location: Montreal, QC (Need to go 3 days in week to onsite)

Job Description:

Active monitoring of production activities

Perform remediation steps when required

Interface with external IT communities to resolve incidents

Work with development community for Level 3 incident escalations

Log work and effort in support tracking application and work with team and management to reduce recurring issues

Available for after-hours support activities, when necessary

Change and Request Management:

Responsible and accountable for changes to the production environment for NAR applications

Work with development community for release prioritization

Ensure that requests for change adhere to Group and Department Policies

Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

Regular reporting to line manager for prioritization and escalation

Conduct and participate in meetings with related communities

Perform control result analysis and reporting and take up corrective actions as needed

As required,



take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

Support role experience required ( >5 years’ experience)

Experience in Banking / Financial sector preferred

Knowledge Core Banking applications and/or data warehousing preferred

DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

Unix/Linux hands on experience with knowledge of day to day commands

Scripting experience (Shell, powershell, …_)

Scheduling tools (Autosys)

Monitoring tools (Sysload, Geneos)

File transfer protocols

Prior experience in a banking workplace will be an advantage

SKILLS AND BEHAVIOURS

Strong communication skills (written and verbal)

Good organizational skills

Basic office software literacy (Microsoft Office, etc.)

Professional attitude and good interpersonal behavior

Autonomy and adaptability; must be able to take initiative and be proactive

Global financial products knowledge, a plus

Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use AI in our Hiring processes

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📌 Application Support Analyst (Quebec City)
🏢 Mindlance
📍 Quebec City