SalarySalary Range: $178,800 To $214,500 AnnuallyResponsibilitiesOperationsParticipate in strategic planning and tactical execution to achieve department goals.Drive customer growth, salon profitability, and market presence.Complete prospective franchisee interviews and enhance franchisee relationships.Manage assigned areas including franchisees, openings, closures, re-sales, renewals, relocations, expansion requests and follow-ups.Manage multiple demands and priorities due to expansion.Lead special project teams within area of responsibility.Participate in the annual budget process and manage market budgets.Collaborate to manage compliance issues.Perform other projects and activities to ensure continuous service to internal and external customers.Demonstrate listening, trust, feedback and strong relationships with franchisees.Marketing PlanningDevelop, execute, and analyze annual strategic ad fund marketing plans.Collaborate with the marketing planning team to guide and influence franchisees.Provide recommendations to the Director of Marketing Planning on short‑term and long‑term strategies.Coordinate with marketing vendors, agency partners, and internal media resources.Explore, recommend, negotiate, and implement new and proven market‑wide marketing efforts.Effectively manage the National Ad Fund for 10‑15 markets annually.Qualifications & ExperienceBachelor’s degree in business or related field is preferred and at least 10+ years of business management or operations management experience, preferably in a multi‑unit or franchise structure.Three+ years of supervisory experience required.Three+ years of marketing experience on either client or agency side, or a combination of the two.Knowledge and support of the Great Clips technical and operating systems.Ability to establish credibility and communicate effectively both verbally and in writing.Proficiency with application software including Word, Excel, Microsoft Outlook,



and Internet functionality.Knowledge of retail operations, including real estate, construction, marketing, training, and operations.Problem‑solving skills; ability to identify andanalyze complex issues and develop action plans.Ability to understand franchisee goals, influence franchisees, and understand their perspective.Ability to manage deadlines, changing priorities, and multiple simultaneous issues.Field marketing, multi‑unit retail, and previous experience working with franchisees is preferred.Strong analytical abilities and understanding of a franchise business model.Ability to develop a complete marketing plan with solid financial accountability.Experience with a mix of traditional and digital marketing channels.Knowledge of marketing and advertising principles and practices.Ability to influence decisions using consumer and business insight to drive results.Planning skills, such as identifying and sequencing action steps to achieve goals while considering risks.Ability to build effective relationships across all levels.Flexibility, a positive attitude, enthusiasm, and excellent problem‑solving skills.Ability to work independently and with teams.Ability to mentor and manage direct reports.Ability to lift up to 20 pounds is required.Work EnvironmentThis is a fully remote role based in Toronto, Canada. Reliable, secure internet is required. Travel to the United States will be required several times per year. Travel to markets across Canada, including multi‑day travel, will also be required.Benefits & DevelopmentCompetitive salary.Health perks and wellness programs.Company‑matching RRSP.Tuition reimbursement.Personalized development plan to support growth and promotion potential.Equal Opportunity EmployerGreat Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E‑Verify program.Recruiting InformationThis role is not eligible for immigration sponsorship. Job Ref #: 1576#J-18808-Ljbffr

📌 Director Of Operations - Canada (Toronto) - $178,800 - $214,500 A Year - Remote (Winnipeg)
🏢 Great Clips
📍 Winnipeg