About BrainRidge BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.
About BrainRidge BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.
The Role As an Amazon Connect Developer, you'll design, build, and scale cloud contact center solutions on Amazon Connect for our financial services clients. You'll work with client stakeholders, architects, and delivery teams to turn customer engagement goals into contact flows, integrations, and agent experiences that perform reliably in production. This role suits someone who enjoys working where AWS development, contact center technology, and customer experience design meet.
What You'll Do Design, build, and maintain contact flows, IVRs, and voice and chat experiences tailored to client customer journeys
Develop Lambda-based integrations and customizations using the Amazon Connect APIs
Build outbound campaigns and use Customer Profiles to create a unified, personalized view of each customer
Build custom applications and embed workflows into the Amazon Connect Agent Workspace




Connect Amazon Connect to CRMs, ticketing systems, and core business applications through AppIntegrations
Implement Contact Lens for real-time and post-contact analytics, sentiment analysis, and quality management
Implement caller authentication and fraud prevention controls suited to regulated environments
Deliver omnichannel support that gives customers a consistent experience across voice, chat, and digital channels
Provision, configure, and scale Amazon Connect instances in line with AWS best practices
Test, deploy, and support solutions in production, and troubleshoot issues across flows, integrations, and agent applications
What You Bring Hands-on experience developing on Amazon Connect within AWS
Strong working knowledge of the Amazon Connect APIs, Customer Profiles, outbound campaigns, and Agent Workspace development
Experience with AppIntegrations, Contact Lens, and caller authentication
Proficiency in JavaScript, Node.js, or Python for API integrations and Lambda development
Solid understanding of AWS services and cloud architecture principles
Experience delivering in Agile teams and collaborating across business and technical groups
Solid communication skills and the ability to turn business requirements into scalable technical solutions
Nice to Have Experience in banking, insurance, or other regulated financial services environments
Exposure to generative AI in the contact center (Amazon Q in Connect, Amazon Lex, or Amazon Bedrock)
AWS certifications (e.g., Solutions Architect, Developer)
Consulting or client-facing delivery experience

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📌 Amazon Connect Developer (Ontario)
🏢 BrainRidge consulting
📍 Ontario