On behalf of our client, Remember When HealthCare, we are looking for a Scheduling Lead to join their growing team in Bedford, Nova Scotia.About Our ClientRemember When HealthCare is a locally owned healthcare organization providing personalized home and community care throughout Nova Scotia. Their team is built around a simple belief that dependable, compassionate care starts with the people delivering it.As the organization continues to grow, strong communication, teamwork, and reliable scheduling are essential to ensuring clients and families receive the consistent care they depend on.The OpportunityA reliable schedule is essential to consistent care. When a shift changes or a staffing challenge arises, clients, families, facilities, and employees need clear communication and a team that can respond quickly. As Scheduling Lead, you will guide a team of five Care Schedulers and oversee the day-to-day coordination of scheduling for private clients and facilities. Reporting to the Care Manager, you'll help the team stay ahead of coverage needs, resolve scheduling challenges, and ensure clients continue receiving dependable service.This is an opportunity for someone who enjoys leading people while still being involved in the day-to-day work. You'll be the person the scheduling team can turn to when challenges arise, while also looking at the bigger picture and identifying ways to make scheduling more efficient and effective as the organization continues to grow.The Ideal CandidateYou have experience in scheduling, healthcare, home care, staffing, or another fast-moving operational environment and understand how quickly priorities can change. You're organized, calm under pressure, and comfortable making thoughtful decisions when several things need attention at once.



You communicate clearly, follow through on details, and aren't afraid to address concerns directly when needed.You're also someone who enjoys supporting a team. Previous leadership or supervisory experience is an asset, but equally important is your ability to coach others, set clear expectations, solve problems, and help people work effectively together.ResponsibilitiesLead, coach, and support a team of five Care Schedulers, setting transparent expectations and helping team members manage their workloadOversee day-to-day schedules for private clients and facilities, ensuring open shifts, call-ins, cancellations, and urgent coverage needs are addressed promptlySupport complex staffing decisions, matching employees to client needs while maintaining continuity of care whenever possibleEnsure scheduling changes are communicated clearly and promptly to clients, families, facilities, employees, and internal teamsRespond to escalated scheduling concerns and involve the Care Manager or clinical leadership when service or safety may be affectedMonitor scheduling trends, including unfilled shifts, cancellations, overtime, and recurring staffing gapsIdentify opportunities to improve scheduling processes, coverage,



and overall efficiencyWork closely with the Care Manager and Hiring Team to identify current and upcoming staffing needsSupport the Scheduling Team in problem-solving and managing competing prioritiesHelp maintain consistent scheduling practices and service standards across the organizationRequirementsPrevious experience in scheduling, healthcare, home care, staffing, workforce coordination, or a similar operational environmentPrevious leadership, supervisory, or team lead experience considered an assetStrong organizational and time management skills with the ability to manage competing prioritiesStrong problem-solving skills and sound judgment when responding to changing or urgent situationsExcellent verbal and written communication skillsComfortable coaching team members, providing direction, and addressing concerns when necessaryStrong attention to detail and commitment to accurate scheduling and communicationConfidence using scheduling software and other technology-based systemsAbility to work collaboratively with clients, families, employees, facilities, and internal teamsAbility to remain calm, professional, and solutions-focused in a fast-paced environment$68,000 annual salary, dependent on experienceComprehensive health and benefits packagePaid vacation and sick timeIn-office position based in Bedford, Nova ScotiaOpportunity to join a growing healthcare organization with potential for long-term growthSix-month onboarding and probationary period designed to support long-term successWe thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*

📌 Scheduling Lead (Lakeside)
🏢 The Warrington Group
📍 Lakeside