Systems Analyst – Children and Family Services Position Status: Full time (40 hours/week), Permanent Reporting to the Senior Operations Manager, and working collaboratively with the IT Manager, the Systems Analyst is committed to enhancing the Children and Family Services (CFS) Department data management and systems processes to best serve Métis Albertans.

The Systems

Analyst will ensure new software and systems are successfully integrated into the Children and Family Services Department’s operations by managing installation, customization, training, and troubleshooting to meet specific department objectives. This role will act as a liaison between technical teams and end-users to facilitate smooth adoption of new technologies and optimize current technologies. This role requires experience with system installation and configuration, user training, and project and change management.

The successful candidate will have some knowledge of Children’s Services processes, a positive understanding of Métis culture and values, and possess excellent analytical, communication, and relationship building skills.

Note: The Otipemisiwak Métis Government IT team will maintain general oversight of systems operations and data management.

The Systems

Analyst will be focused on implementation and optimal use of software specific to the CFS department, due to the scope of work and rapidly growing needs of the department. Work collaboratively with the IT Manager and third-party IT personnel to ensure alignment of strategies and completion of services through the correct channels. Develop and deliver comprehensive training programs to end-users on new and current system features and functionalities.

Troubleshoot staff systems requests, including but not limited to account or general systems issues. Lead or support systems projects, from initial concept through to successful completion, in collaboration with the IT Manager. Ensure projects are completed on time and within scope of directives.





Work closely with the Children and Family Services team to understand their systems’ needs and develop solutions to improve productivity. Communicate and collaborate effectively with CFS management and senior leadership. Proficient in Microsoft Office programs (Office 365, Teams, Excel, Etc.) Excellent technical skills and hands-on experience with software configuration and troubleshooting.

Excellent organizational and time management skills, with the ability to be flexible and allocate time and resources effectively. Sound analytical thinking, planning, prioritization, and execution skills. Ability to identify issues and implement creative and strategic solutions to overcome problems.

Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in developing and implementing programs, including planning and facilitating trainings and presentations. ~ Experience with Penelope, Intelligenz, & Asana is an asset.

Indigenous Awareness

Training is an asset. Working knowledge of the Child and Youth Enhancement Act, Freedom of Information and Protection of Privacy Act, and Protection of Personal Information Act is an asset. In office attendance is required.

Ability to work a regular schedule from Monday – Friday, 8:30 AM – 4:30 PM, with occasional evenings and weekends as required. Ability to travel throughout the province of Alberta, with notice. An opportunity to work for Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.

Personal development & career opportunities. Generous time off policies. Apply online at Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview.

Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.

📌 Systems Analyst Children and Family Services (Edmonton)
🏢 Mna
📍 Edmonton