Tasks Oversee the complete management of the service department.

Coordinate and supervise the daily activities of the shop.

Lead, coach, and support technicians in their duties.

Maximize team productivity while maintaining cost control.

Monitor service requests and incoming calls.

Open, track, and close work orders.

Explain completed repairs, recommendations, and costs to customers.

Review and validate labor hours for billing purposes.

Develop and maintain excellent customer relationships.

Work closely with the sales and parts departments.

Ensure compliance with quality and safety standards.

Manage quotations, orders, and supplier relationships.

Participate in continuous improvement initiatives.

Perform any other related duties as required.

If you are ready to take on new challenges, we would love to hear from you! Advantages Competitive salary based on experience.

Stable schedule promoting an excellent work-life balance.

Group RRSP.

Profit-sharing program.

Life insurance.

Vision insurance.





Permanent position offering stability and job security.

Environment where your leadership and expertise will be valued.

Experienced and committed team.

Direct involvement in operational decisions and business success.

Ongoing training and professional development opportunities.

Long-term advancement opportunities within a recognized organization.

Performance-based bonus potential tied to department results.

Job requirements Experience in personnel management or team coordination.

Customer service experience.

Solid ability to manage priorities and solve problems effectively.

Excellent organizational and communication skills.

Strong leadership abilities and a positive attitude.

Knowledge of the agricultural or mechanical field (strong asset).

Functional English for occasional communication with certain suppliers (approximately 5% of the time).

Ability to work in a fast-paced, results-oriented environment.

📌 Service Manager – Heavy Vehicle Industry (Trois-Rivières)
🏢 Bédard Ressources
📍 Trois-Rivières