Sr. Business Systems Analyst - ServiceNow Governance Lead
We are seeking a Senior Business Systems Analyst with strong ServiceNow CMDB experience to support a large-scale CMDB assessment, governance and optimization initiative.

This individual will serve as the primary stakeholder-facing BSA , facilitating workshops across business and technology groups to understand current-state CMDB processes, identify gaps and develop recommendations for future-state improvements.

The successful candidate will bring hands-on CMDB project experience combined with excellent facilitation, consulting and stakeholder-management skills. Previous experience supporting CMDB implementations or optimization programs within large, complex organizations is strongly preferred.

Duration: 1 year contract

Location - Downtown Toronto - HYBRID - 2 days onsite

37.5 hours / week

Key Responsibilities

Lead recurring workshops with business, technology, asset management and data stakeholders.

Facilitate discussions to understand existing CMDB processes, workflows, ownership and data usage.

Gather and document current-state business and CMDB processes.

Drive stakeholder meetings toward clear decisions, actions and deliverables.

Identify gaps, pain points and opportunities within current CMDB processes.

Challenge existing processes and provide recommendations based on industry best practices.





Partner with technical and documentation resources to develop current-state assessments.

Contribute to the development of a future-state CMDB improvement roadmap .

Support executive-level recommendations and presentations.

Assist with data governance activities including Critical Data Elements and data quality requirements.

Must-Have Qualifications

Senior Business Systems Analyst experience across financial services

Strong hands-on project experience with ServiceNow CMDB .

Previous involvement in CMDB implementation, transformation, remediation or optimization initiatives.

Demonstrated experience facilitating complex stakeholder workshops.

Robust requirements gathering and process analysis capabilities.

Ability to influence stakeholders and drive meetings toward outcomes.

Strong understanding of CMDB processes, configuration data and industry best practices.

Experience working within large, complex enterprise environments.

Nice-to-Have

ServiceNow CSDM implementation experience.

Critical Data Element identification.

SAM/HAM exposure.

Ideal Candidate Profile
A consultative, stakeholder-facing CMDB SME/BSA who has seen CMDB implemented successfully elsewhere and can help challenge and improve the organization's existing approach.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Sr. Business Systems Analyst - ServiceNow Governance Lead (Ontario)
🏢 S.I. Systems
📍 Ontario