AWS Canada has posted a Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV) position based in Toronto, Ontario. This is a full-time role with a base salary range of $126,000–$210,400 CAD annually, plus potential sign-on payments, restricted stock units, and a comprehensive benefits package.In this role, you'll own the success of a portfolio of Canadian ISV accounts, helping those companies migrate critical workloads, adopt AI and agentic capabilities, and translate their AWS investments into measurable business outcomes.About the Role: Senior Customer Success Manager (Transformation Advisor), ISVYour primary focus is a portfolio of Canadian Independent Software Vendors at various stages of cloud, SaaS, and AI transformation.



You'll work backwards from each customer's strategic milestones to define and execute a clear path to value, leading roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones.You'll help ISVs build the governance, operating models, and data infrastructure needed for long-term transformation, not just short-term targets. Supporting customers in adopting generative AI and agentic capabilities that reshape how software is built, delivered, and monetized is a stated part of the work.Across AWS internal teams (Sales, Solutions Architecture, Support, Qualified Services, and Partner teams), you'll serve as the connective tissue, coordinating high-quality engagement and contributing to

📌 Senior Customer Success Manager (Toronto)
🏢 Amazon Web Services Canada
📍 Toronto