POSITION SUMMARY:
Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
Demonstrate sensitivity toward customers and solid interest in exceeding customers' expectations.
Is capable of addressing customer hesitation and resistance with patience and empathy.
Capable of project a positive image every time you place or receive a telephone call.
Works with all departments in the dealership, charts and monitors daily activities.
Ability to work a flexible schedule, including weekends and evenings

BUSINESS SKILLS REQUIRED:
Ability to converse with customers to discuss needs and direct appropriately within the dealership.




Speak clearly and persuasively in positive or negative situations.
Knowledge of telephone, text and email techniques and etiquette.
Knowledge of sales and service procedures, processes, and follow-up.
Ability to active listening and deliver 110% customer experience.
Enjoy providing customer enthusiasm.
An interest in the automotive industry.
Solid customer service and phone skills.
Possess solid organizational, follow-up and paper-flow handling skills.
Quick thinker and learner.
Positive, flexible and process-oriented
J-18808-Ljbffr

📌 Bdc Service Mississauga (Canada)
🏢 Carsandjobs
📍 Canada