We are seeking a Delivery Lead to enhance Contact Centre capabilities through effective technology delivery. This role involves coordinating teams to ensure technology initiatives are completed on time and meet quality standards.

As a Delivery Lead, the candidate will oversee end-to-end delivery of technology initiatives focused on Contact Centre improvements. The ideal candidate should have 7 to 10 years of relevant experience and be adept at managing risks and dependencies while collaborating with stakeholders. You will be responsible for maintaining project status updates and ensuring alignment between technology development and business strategy.

Key Responsibilities:
• Own full delivery of Contact Centre technology initiatives
• Develop delivery plans, milestones, and forecasts
• Manage risks, issues,



and cross-team dependencies
• Coordinate across technology teams and business stakeholders
• Provide delivery status updates to senior leadership

Requirements:
• 7-10 years of technology delivery experience
• Proven ability in complex project management
• Familiarity with Contact Centre technology operations
• Solid stakeholder management and executive communication skills
• Bachelor's degree or equivalent experience required

Take charge of technology delivery in the financial services sector while driving impactful outcomes as a Delivery Lead.
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📌 Contact Centre Delivery Lead Position (Ontario)
🏢 Insight Global
📍 Ontario