Working Title: Customer Service Representative
Job Class: Office and Administrative Specialist
Agency: Social Work Board

Job ID: 97640

Location: St. Paul

Telework Eligible: Yes/hybrid; this position requires in office work of a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or training.

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers

Date Posted: 10/14/2026

Closing Date: 10/20/2026

Hiring Agency/Seniority Unit: Social Work Board / Social Work Board-AFSCME

Division/Unit: Board of Social Work

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $20.68 - $25.85 / hourly; $43,179 - $53,974 / annually

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: Board of Social Work

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education.

Responsibilities
The Customer Service Representative is responsible for 1) serving as the first point of contact/receptionist with customers via telephone, email, and in-person; 2) coordinating receipt and data entry of incoming applications and cash receipts, and other documentation received via USMail and digital submissions; 3) performing special projects and other duties; and 4) supporting overall agency effectiveness and results as assigned by the Office Manager, Executive Director and Assistant Director. Responsibilities include but are not limited to:

Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures.

Research and gather information from the database, files, and other sources to assist internal and external customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons.

Verify accurate current and previous licensure data and public disciplinary data regarding licensees and applicants in response to telephone and e‑mail inquiries from other state licensing agencies, other state agencies, and the public.

Retrieve and process incoming and outgoing mail.

Coordinate receipt and data entry of incoming applications and cash receipts and other documentation.

Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database.

File paper documents as needed according to office procedures.

Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures.





Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems.

This position is eligible for a hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Please note that this position requires in office work a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or trainings. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Minimum Qualifications

Skills in customer service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e‑mail and other written correspondence.

Knowledge of communications sufficient share information and communicate with customers; answer phone calls, direct calls and take messages; understand and be understood during interactions with others; and apply accurate spelling and grammar in written communication.

Skills in word processing sufficient to use software applications, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings.

Skills in data entry sufficient to read source documents and accurately enter data in specific data fields.

Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies.

Knowledge of current data entry, scanning, filing, and document storage procedures.

Ability to use a multi‑line telephone system and general office equipment for copying, faxing, and scanning documents.

Preferred Qualifications

Ability to manage public and non‑public data.

Previous administrative support experience including working as a receptionist.

Strong interpersonal skills.

Ability to learn, understand, and apply Board rules and statutory requirements.

Ability to handle difficult contacts in a courteous, confident, and professional manner.

Ability to handle frequent interruptions and multi‑task.

Physical Requirements

Ability to work in a seated or standing position for extended periods of time.

Lift, carry, and retrieve files from boxes.

Move items up to 20 pounds.

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.

Contact
If you have questions about this position, contact Connie Oberle at [email protected]. If you have questions about the job posting, contact Nella Austin at [email protected] or (phone hidden).

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at [email protected].

Working together to improve the state we love.
What do Minnesota's State employees have in common?

A sense of purpose in their work





Connection with their coworkers and communities

Opportunities for personal and qualified growth

Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

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