About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
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Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].
AI Disclosure Statement To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.
Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.
Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures protected, timely,



and clinically appropriate intervention for members experiencing acute distress or elevated risk.
What you'll be doing Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
Triage and manage high-risk and urgent mental health cases in a high-volume environment
Provide crisis intervention, safety planning and de-escalation support
Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
Collaborate with medical, nursing, and primary care teams for continuity of care
Maintain clear, accurate, and clinically sound documentation
Support member navigation to appropriate services
Contribute to continuous improvement of crisis and triage protocols
We'd love to hear from you if you have Bachelor's degree in a mental health or human relations field
2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
Available to work 32 hours per week including weeknights and weekends
Very good knowledge of community and institutional resources
Desire to work in an environment that encourages autonomy, professionalism and versatility
Attracted by an innovative environment, as well as an ease with computer tools
At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits:
Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

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📌 Mental Health Specialist (ER & Crisis), Evenings & Weekends (Ontario)
🏢 Dialogue Technologies
📍 Ontario