Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am.

It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper. Relationship, technical direction, and commercial outcome Proposals covering pricing, service levels and implementation Growth inside your existing accounts, from triggers you found yourself Service recovery when something breaks. 7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support ~ Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security ~ Experience scoping solutions and writing proposals with pricing,



SLAs and implementation plans ~ A story about carrying a client through a serious service failure and keeping them ~ Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue ~ A valid driver's licence and willingness to travel the territory, including overnight trips Technical consultation and solution design You are the technical voice in the client relationship, credible on your own in front of a non-technical owner. Assess client IT environments and recommend improvements grounded in what the workplace actually shows.

Asset age, ticket patterns, security posture, spend. Design tailored managed-service solutions with the Technical Services team. Prepare and present proposals covering pricing, service levels and implementation plans.

Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support. Provide pre-sales and post-sales technical support Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.

Experience delivering strategic account plans or quarterly business reviews.

Experience working a book organised into service tiers.

📌 Technical Client Care Manager (Langley)
🏢 TLC Solutions
📍 Langley