We build automated accounts receivables solutions that help businesses streamline their financial operations, reduce manual errors, and improve cash flow — and we're growing fast. Our success is driven by a commitment to innovation, excellence, and delivering an amazing customer experience from sales to support and all through the customer journey. You'll work on real problems that have a real impact, and you'll see exactly how your contributions help take this company to the next level.

If you thrive in an environment where great work is valued over titles, and you want to be part of something that genuinely moves the needle for our customers, you might be the perfect fit. We are looking for a technically skilled Technical Support Specialist to join our team. In this role, you will troubleshoot technical issues, help customers resolve challenges, optimize their workflows, and maximize the value they get from Benji Pays.

You will play a key role in providing technical support, ensuring a seamless experience with our platform, and onboarding new customers. Your expertise will contribute to improving internal systems and continuously enhancing our support processes and onboarding. If you enjoy problem-solving, digging into technical issues, and helping customers succeed, we’d love to hear from you!

Provide timely and effective technical support to customers through various channels (email, phone, chat). Troubleshoot and resolve customer inquiries, issues, and complaints efficiently, ensuring a seamless experience. Assist in developing and refining customer support processes and systems to improve efficiency.

Contribute to the creation of support documentation and resources to enhance customer self-service options.



Monitor customer health and proactively address any potential issues to improve retention and satisfaction. Onboard new customers, ensuring a smooth transition and successful adoption of the product.

Build strong relationships with customers to understand their needs and provide tailored solutions. Conduct regular check-ins with customers to ensure they are maximizing the value of the product. Passionate about helping customers and providing exceptional service.

Prior experience with merchant accounts, onboarding recent merchants, payment gateways, and underwriting processes, including merchant underwriting or application review, is highly desirable. Willingness to share knowledge and support colleagues. Takes initiative and is proactive in identifying and addressing customer needs.

Ability to see the big picture and understand the long-term needs of customers. Knowledge of accounting and related computer systems. Bonus! Consulting experience. Extra bonus if you are bilingual - English & French.

A product customers genuinely depend on.

Healthcare Spending

Account assisting you and your family with your most important health needs. Our office is right in the heart of downtown Vancouver with stunning ocean and mountain views from one of the city’s most exclusive business neighbourhoods. Easy commute with close access by SkyTrain, West Coast Express, or car.

We support a hybrid lifestyle with a focus on work-life balance out of our Vancouver office. Ideally, candidates are able to work from the office at least 2 days per week. Stocked kitchen with local coffee and snacks.

Benji

Pays is not your typical software company. we are committing to investing in you and your long-term career. You'll help shape how this innovative company operates and make a genuine impact on the future of our people, product, and clients. Please, no recruiters or phone calls.

📌 Technical Customer Service / Support Representative (Vancouver)
🏢 Benji Pays
📍 Vancouver