16 Oct
|
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
|
Toronto
16 Oct
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto
Technical Lead – IVR & Contact Center, Amazon Connect Technical Lead – IVR & Contact Center, Amazon Connect
Location
Toronto, ON Work Mode:
4 days hybrid
Skill Required
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies.
Solid project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving, communication, and leadership skills.
Strong knowledge of AWS Amazon Connect.
📌 Technical Lead – IVR & Contact Center, Amazon Connect (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto