Elevate your IT career as a Technical Support Analyst with BeyondTrust in Halifax. Deliver expert technical support, manage IT equipment, and enhance user experiences at a leading cybersecurity company. Join BeyondTrust as a dedicated Service Desk Analyst, responsible for assisting end users with both in-person and remote technical support.

You will manage IT equipment, ensure the functionality of network devices, and coordinate with third-party vendors for maintenance. This role provides the opportunity to communicate technical issues clearly and efficiently to diverse users, whilst promoting a user-friendly environment. Key Responsibilities:

- Log and track incidents in the ticketing system
- Provide timely technical support to end users




- Maintain IT equipment inventory in the office
- Monitor IT systems for proactive risk management
- Conduct training sessions for current employees Requirements:
- Bachelor's degree in Computer Science or IT
- Proven experience in technical support roles
- Strong knowledge of IT equipment and asset management
- Familiarity with ServiceNow and incident management
- Excellent communication skills for user interaction Become part of BeyondTrust’s mission to create a safer digital world and empower users with effective IT support.

📌 Technical Support Analyst at BeyondTrust (Halifax Regional Municipality)
🏢 BeyondTrust
📍 Halifax Regional Municipality