Yoush

Consulting is excited to partner with a Canadian start -up to help build their next global success. We are hiring the best talent in Information Technology in

Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.

Technical Support Engineer (Perm "Toronto - REMOTE ")

This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self -help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service.

You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.

Responsibilities

o Respond to incoming support requests from customers in a timely manner

o Investigate and resolve technical support issues prior to escalation

o Develop user documentation, knowledge base, and other self -help content

o Provide pre -and post -sales technical support to sales and marketing staff

o Be proactive and help customers plan for their needs and future demand

o Install, configure and maintain company products and IT systems

o Contribute to product testing and development activities on some occasions

Qualifications

o Must have excellent English communication skills; both verbal and written

o Must have experience in technical support, server administration, or other IT fields

o Ability to troubleshoot web application using Chrome DevTools or similar tools

o Demonstrable skills with scripting languages such as Python, Perl, or Bash

o Working knowledge of networking protocols, such as SMTP, TLS, and DNS

o Experience with configuring Linux and

Windows server environments

o Experience with server virtualization,

configuration, and maintenance

o Experience with database administration

Nice -to -have

o Experience using or developing software for medical imaging

o Experience with using software development tools and methods (source control, unit testing, bug tracking,

continuous integration, etc.)

o Thorough understanding of the latest security principles, techniques, and protocols

o Valuable problem -solving skills and ability to work under pressure

o Ability to participate in multiple projects concurrently

o Excellent communication skills (verbal,

written, and presentation)

o Ability to understand new technologies quickly is essential

o Good interpersonal skills and customer -focused mindset