Step into a vital role at Hudbay Minerals as a Help Desk Specialist. This full-time position is essential for providing top-tier IT support, ensuring user satisfaction across multiple locations.
In this permanent role, you will report to the IT Manager, focusing on Tier 1 and 2 technical support for hardware and software needs. You’ll troubleshoot and diagnose issues while enhancing the knowledge database to drive improvements. Your expertise will be essential in cultivating a user-friendly environment within Hudbay's operational framework.
Key Responsibilities:
• Provide first-line support and resolve customer technical issues
• Escalate unresolved queries to higher tiers
• Maintain IT employee time and attendance records
• Walk business users through troubleshooting processes
• Document incidents and suggest procedural improvements
Requirements:
• 3-5 years of IT support experience in large organizations
• Robust networking knowledge: TCP/IP, DNS, DHCP
• Proficient in Active Directory, Azure, and O365 systems
• Skills in hardware troubleshooting and mobile device management
• Valid British Columbia driver’s license required
Bring your technical expertise and exceptional customer service skills to support Hudbay Minerals as a Help Desk Specialist.
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📌 Help Desk Specialist at Hudbay Minerals (British Columbia)
🏢 Hudbay Minerals
📍 British Columbia
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