Position Title Manager, Integrated Care & Experience
Employment Status Permanent, Full Time
Position Status Non-Bargaining Unit Vacancy
Job Posting Deadline for Internal Candidates August 5, 2026, at 5:00pm
Salary Range $88,600 - $97,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Hours of Work 35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)
Position Reports to Vice President, Integrated Care and Experience (IC&E;)
Primary work location Oshawa and Pickering, with flexibility to work at other DCHC sites as required. (Rotation across all DCHC sites is expected).
Organization Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying,



expanding, and strengthening how we serve the community.
Position Overview The Manager, Integrated Care & Experience is part of the management team responsible for delivering DCHC's integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, IC & E), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with DCHC's strategic priorities. This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.
Key Responsibilities Leadership and Management: Support the implementation of strategic and operational plans aligned with DCHC's Theory of Change and strategic priorities
Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
Participate in budget planning and monitor program performance against financial and operational targets
Champion quality improvement and change management initiatives across assigned programs
Support recruitment, onboarding, performance reviews,



and staff development in partnership with HR and VP, IC & E
Integrated Programs & Services: Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
Foster internal referrals and collaboration across teams to support coordinated, client-centered care
Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks
Partnerships and Community Engagement: Develop and maintain positive relationships with community members, local service providers, and system partners
Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
Support engagement activities that centre community voice in program planning and service design
Qualifications & Experience Undergraduate degree in health care, social services, public health, or a related field (Master's degree an asset)
Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
Robust knowledge of population health, health equity, and social determinants of health frameworks
Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
Excellent communication, leadership, and organizational skills
Experience with quality improvement tools and performance frameworks (e.g. Qu

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📌 Manager, Integrated Care & Experience (Ontario)
🏢 Durham Community Health Centre
📍 Ontario