Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary Strategic Customer Coordinator Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.
Position Responsibilities Provides responsive, exemplary customer service to Strategic Customers, both current and potential customers, regardless of the reason for contacting Sunbelt Rentals
Responds to customer inquiries quickly and courteously via phone, email or chat, as needed
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
Sourcing equipment throughout the Sunbelt network, coordinating deliveries, monitoring invoices, reviewing on-rent weekly for targeted customer base, mediation of invoice disputes and other account maintenance issues as required




Goes above and beyond to find innovative solutions to satisfy the customer’s needs
Always displays a positive and enthusiastic attitude with our customers
Clearly and concisely communicates the actions being taken to satisfy the customer’s needs
Follows communication procedures, guidelines and policies
Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose
Continue to enhance knowledge about Sunbelt’s equipment to better provide for customers
Commitment to utilize applications to provide continued service to customers
Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered
Other duties as assigned by the Team Leader and/or Manager
Education or experience that prepares you for success Previous experience in a customer service role
Equipment rental or construction industry experience preferred
Wynne software experience preferred
Knowledge/Skills/Abilities you may rely on Construction equipment knowledge
Customer service ethic and positive approach
Excellent interpersonal, written and oral communication skills
Effective listening skills and the ability to ask probing questions and understand concerns
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a rapid-paced business environment
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
Must be a strong team player and enjoy supporting others to “get things done”
Must display a positive, enthusiastic, helpful and professional attitude at all times
Working knowledge of Sunbelt’s point of sale system (Wynne) preferred




Safety is key to our culture The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job.
The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
Reasonable accommodations may be made to comply with applicable laws.
Other job titles may include Customer Representative
Customer Service Representative
Account Representative
Account Manager
Inside Sales Representative
Customer Service Agent
Customer Service Rep
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range 23.35 - 32.09 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health
Dental
Vision
Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages Tuition Reimbursement RRSP Matching Tool and Boot Allowance Career development and advancement Employee Assistance Program Sunbelt Rentals supports service members.
Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
Position is for an existing vacancy Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.
We are proud to offer the following benefits:
Medical/Dental/Vision Insurance
401(k)
Retirement Plan - US
RRS Plan – CAN
Paid Parental Leave
Paid Holidays and Paid Time Off
Tuition Reimbursement
And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix.
Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration

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📌 Strategic Customer Coordinator (Ontario)
🏢 Sunbelt Rentals
📍 Ontario