Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 10-13-26 Posting Close Date: 11-12-2026 Job Family: FTN: Transportation Services Management Position Summary: Total Base Pay Range - $70,660.00 - $110,406.00 CAD Annual Monday - Friday: 8AM to 4PM
STAFF MANAGEMENT & DEVELOPMENT Selects, trains, motivates and develops high caliber staff
Ensures that all employees receive cross training annually and on an on-going basis as required
Manages Customer Service for Imports/Exports, by having daily discussions, monthly department meetings and implementing quality improvements based on customer’s feedback
Works with direct reports to build and meet division objectives
Troubleshoots any problems that cannot be resolved by your direct reports
Clearly communicate company direction, policies and procedures to the department as required
PROFITABILITY – REPORT AND SUPPORT RECORDS Meets Regional DOI quarterly as per budget
Regularly reviews direct expenses and provides proactive suggestions on ways to reduce expenses
Manages & ensures internal processes for profit, payables reconciliation & receivables are handled promptly by working daily with RSP’s/vendors etc. to make sure profits are maintained and are up to date
Maintains contacts with carriers/vendors to upkeep service levels and monitor/control costs
Manages Central Transportation in a productive manner to meet or exceed Budgeted revenues and NOI
Provides and ensures a high level of client services by maintaining relationships with clients as well as front line personnel with carriers, Federal Agencies and FedEx offices / RSP’s worldwide
SERVICE QUALITY Develops SQI Indicators and ensures that there are less than 10 % of service failures
Continually modifies department structure and workflow to optimize effectiveness and efficiency as required
Establishes daily contact with associates to evaluate how they react to solving problems




Liaises with clients/customers daily for feedback to measure satisfaction levels and improvement areas
Ensures that customer transportation priorities and specifications are met
Negotiates services, rates and space requirements for problem shipments
Anticipates, identifies and resolves issues that could impact service to customers
BUSINESS DEVELOPMENT / ADMINISTRATION Provides and ensures a high level of client service by maintaining relationships with clients as well as with front line personnel of carrier/vendors and Federal agencies
Works directly with Sales, Route Development Managers and Business Development Managers to grow business in line with the budget
Maintains and issues quotes as required
Advises of price changes so Sales, RDMs and BDMs can update their quotes
Liaises with customers to obtain any other prospective business on a regular basis
Works with the Toronto Customs Department to convert freight business from existing Customs accounts
Collaborates with the Freight Departments in Vancouver and Montreal to develop mutually profitable business
Teams with other OPCO's to enhance business referrals from these groups
Makes sure that our DTS (Duty and Tax Discrepancy Report) report is always met by the weekly deadlines, and works with team members to reduce DTS items
Ensures that file billing and vendor payables are within the established guidelines
PROVIDES SALES, HR SUPPORT Assists with rush quotations and joint sales calls, Toronto sales, helps solve service issues
Supports various HR initiatives and training programs for team members
FREIGHT ACCOUNTING, ACCOUNTS RECEIVABLE, SUPPORT CLAIMS Monitors Job Cost Sheets and files profit
Assists with Freight Accounting disputes




Supports collections with regards to billing disputes
Obtains support claims documents from the customer, warehouse and trucker/carrier and send to Seattle
Bachelor’s Degree Required
Minimum 9 years of experience in relevant field preferably in Customs and Brokerage industry
Well versed with MS Office and Microsoft Outlook
Transport Canada Authorized Cargo Representative (ACR), CIFFA, CITT, IATA, FIATA an asset
Strong communication skills for negotiation & reconciliation, and ability to analyze Financial Statements
Must have valuable leadership, problem solving, multi-tasking, customer service, team-building & organizational skills
Well versed with Customs and Brokerage industry Internal operating systems, Operations guidelines in Canada and Worldwide, Canada Credit policy
Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.
FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.
Thank you for your interest; however only those applicants selected for an interview will be contacted.

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